Please read these Terms and Conditions carefully. When you buy tickets for the Enchanted House Parent Child Relationship Spa, you and any one else you are paying for, are agreeing to comply with our Terms and Conditions.
The Enchanted House is a parent/child-carer supervised experience.
All children must be accompanied by an adult and must remain under that adult's supervision at all times. No children will be allowed to go around the House, or enter any of the rooms on their own. The welfare and safety of all children therefore remain the full responsibility of the parent/child-carer and not the Enchanted House staff.
Age range of children
The Enchanted House is designed specifically for newborns to children age nine. It is fine to bring a different child, to different sessions as long as they are within this age range. We particularly welcome school age children (under nine years of age) over half terms and on our last session of the day (for many of the older children this will be after school).
Confirmation of your booking with us
All tickets purchased will be confirmed with an emailed ticket confirmation. If you do not receive a printable ticket your booking was not successful. Please print out and bring this confirmation with you on the day of your visit.
Please ensure you bring a copy of your ticket confirmation
Regrettably you will not be able to enter the Enchanted House if you do not bring a copy of your ticket confirmation.
Entry to the house
Doors will open at precisely 5 minutes before the session start time. Unfortunately we do not have inside waiting facilities before this time.
Buggies
There is a buggie park inside the building
Late entry will mean that you and your child/children will miss out on some of the activities.
Activities
Whilst always ensuring a rich range of activities, we reserve the right to change the nature of these activities.
Children’s snack
Please be assured that there are no nuts in our snacks
Cost of ticket
From time to time, we may change the cost of tickets, but this will not affect tickets already bought.
Refunds
We regret that under no circumstances can tickets be refunded or transferred. In this way The Enchanted House acts just like a theatre. If however for any reason the event you have booked tickets for, cannot run, we will offer you a full refund or an alternative day.
In case of unforeseen circumstances, we reserve the right to postpone or cancel a session. In this event, you can choose between a full refund and another date/time (subject to availability). In the unlikely event of a postponing or cancelling we will not be liable for any travel costs or other loss incurred by you or your guests.
We will not be liable or responsible for cancellation due to an event outside our control e.g. severe weather conditions, fire, flood, terrorist attack, and unexpected black out, electricity failure. If this happens, we will attempt to provide an alternative visiting time for you but this cannot be guaranteed.
Photos/filming
Do bring your camera with you if you like All areas of the House can be filmed or photographed as long as you take pictures of your own child/children and not other children. Please note that any photos, films you take can only be for personal not commercial use. 
Occasionally we may photograph or film an Enchanted House session to use in our publicity. We will put up a large notice in the foyer on the rare occasions that this is happening. If you have objections please let us know at the beginning of your session and we will make sure we do not photograph your children.
Reserve the right to ask to leave
We reserve the right to ask guests to leave if we believe their behavior is adversely affecting the pleasure of our other guests. We can refuse entry on a similar basis or indeed the purchase of further tickets to the spa.
We regret that pets are not allowed.
Complaints
Please be assured that we have years of experience of running top quality events in our award-winning venue. If however, you have a complaint please inform a member of staff on the day who will do their utmost to resolve the matter. If you are still unhappy please email us on This email address is being protected from spambots. You need JavaScript enabled to view it. within a week of your visit. We regret that we cannot deal with complaints outside of this timeframe.
Liability
We will not be liable for any injuries, loss of personal possessions, other losses or damage or any kind. This is due to the fact that all children are under the supervision of parents/child-carers at all times. There will be a cloakroom where you can store coats and other personal belongings but there are no locker facilities.
